Logistics Customer Service – Bukit Tinggi, Klang

Responsibilities:

  • Develop effective customer relationship by providing regular feedback.
  • Ensure shipment arrangements are made for customers and update shipment status to customers from time to time.
  • Serve as liaison between customers and various internal departments and vendors where required.
  • Resolve customer complaints promptly.
  • Maintain adequate records and prepare necessary reports timely.
  • Monitor shipment movement; follow up with operations department, compile documents required for operations, follow up and ensure shipment moves smoothly and on time.
  • Implement customer specific improvement projects as and when required.
  • Manage projects and coordinate with team members to achieve customer objectives.
  • Promptly respond to queries from customers, ensure targets are met and manage expectations.

 

 

Requirements:

  • At least 1 to 5 years of working experience in the related field
  • Pleasant and friendly disposition with good communication and strong interpersonal skills
  • Possess problem solving skills and multitasking skills
  • Languages: English, Chinese and Bahasa Malaysia
  • Willing to work in Bukit Tinggi, Klang

 

Interested candidates please send your resume to enquiry@carriera.com.my or call us at 03-38850531 / 012-775 9288.